Frequently Asked Questions

Have questions? We're here to help

We are always here to help host your perfect experience. While we may be there all the time, there are some commonly asked questions that we’ve got asked frequently on booking & hosting.

About Booking

About Requests

You can message the host through the messaging services to confirm availability before booking, if the space is booked by others, you will know immediately the dates are not available. If you need to visit the space, feel free to communicate with the host on the platform. Messaging and paying through the platform is the only way to be protected under our cancellation & overtime policiesdispute resolution process, and fraud safeguards.

In case you change your mind, you can always do it for free within 24 hours after booking. Check our Cancellation & refund policy for more information

You can do anything you wish in the space you book, from meetings, parties, weddings, mini concert and anything that you need an extra space for. However, it is up to the hosts to approve your request based on the type of activities hosted. There are some abiding rules that you need to be aware of when booking, please follow the house rules set by the hosts to ensure a healthy community on Chupspace.

We currently accept debit & credit card payment through Stripe Inc. All payment goes through a compliant gateway provider to ensure that your payment is safe and Chupspace holds no rental charges but will be responsible to liaise with Stripe Inc. on any disputes, refunds & payouts whenever necessary.

We’ve set certain guidelines for the hosts when they list their space, which includes verification, preview of spaces & more. We send a team to verify the space before listing it on the platform to ensure only the best quality and experience.

It is complete free to use the platform to search, inquire and chat. You will only have to pay when you wanted to book and use the space. All bookings through Chupspace are governed by our policy where we acts as a middleman to ensure the quality & services of the host. 

A typical event all starts by having the right space. When you’ve found your perfect space and placed your booking, you can get in touch with our team for any additional services & items that you need for your event. From a simple food catering to a professional photographer, you can host a perfect event, meeting or any activities through a few simple clicks and our team will take care of the nitty gritty matters.

We pride ourselves on transparent prices, where all our suppliers & hosts are provided to you at a lower price as compared to you getting an outsourced provider. Chupspace takes no markup other than the service fee that we are to charge at the end of the booking, where you are able to view upon checkout. We get cheaper price by dealing with suppliers on volume, which means more people use the platform, the cheaper it will be.

When you found a space that you wish to book, simply fill in the booking form at and the host will receive a notification on your booking. No fees will be collected for inquiry, so feel free to send multiple inquiries to other spaces that you’re interested in. Once the host accepts your booking, you will need to make payment online to secure the space. All payment goes through a safe payment gateway Stripe Inc.

Yes, for any bookings that is made through Chupspace platform will be secured by our Refund & Cancellation Policy. We make sure that you get full refund for your booking if you cancel the booking 28 days before the booking date. You pay your booking fees upfront to secure the space and we only release the fees after you used the space. You can also check on the space’s rating and reviews before placing a booking to make sure it suits your needs.

All bookings through Chupspace is governed by our Refunds & Cancellation Policy and you will be secured of your payment in case the host cancels your booking. On a host initiated cancellation, you will be getting back full refund on your payment minus any processing fee. For hosts that cancel bookings without any valid reasons will be removed from the Chupspace platform to ensure a healthy community.

We encourage our hosts to reply all messages within 24 hours. If you do not hear from the host but they have already approved your booking, feel free to make payment online.

About Cancellation

You can find any booking related information inside dashboard, on the reservations tab. You will be able to see all the past inquiries that you’ve sent and also those that is already confirmed and secured. You can chat, make payment & review the host inside the reservation dashboard.

Once you request is sent, it is not a confirmed booking yet and will not secure the booking dates. You will not be able to change any information on the booking inquiry but feel free to resend the amended booking request. Once payment has been made, the dates will be blocked and your booking is confirmed.

You can cancel any booking request that you have paid, or not paid via dashboard. Simply login to your account, and choose reservation tab, the cancel button is located right at the tab. All bookings, cancellations & refunds will be following the guideline of our Cancellation & Refund Policy.

Once you’ve sent a booking inquiry to the host, you will be able to check your reservation, payment and booking status in your account dashboard. Bookings will be based on a few statuses:

  • Under Review: Request is sent but not confirmed by the host
  • Available: The space is available and the host welcomes you to place a booking.
  • Booked: Payment has been made and your space is secured

You will be informed through email every step of the way, check your email closely for any updates on your booking.

You will only be charged for your booking after you are approved by the host to make a booking. Once the payment is made, the space is secured and locked for you to use

About Hosting

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Anyone who owns or has access to a space can become a host on Chupspace and make additional income with their extra or idle spaces. Register a new account and choose “Become A Host” at the bottom of the sign up form and you will be able to create a host account to list your space.

We understand your concern on accepting a booking online. Check out this step by step guide we’ve prepared for you.

It is completely free to become a host and start earning online. We make money only when you do, where we take 15% to on every successful bookings placed through the Chupspace platform. Every booking is supported by the Chupspace team, and we work hard to ensure best experience for both parties.

Once you’ve signed up as a host on Chupspace, you will be able to access the host dashboard where you are able to submit a listing from the “Add new listing” tab found in your dashboard.

You can set custom and weekend prices if necessary when you are adding your space on Chupspace. Feel free to edit the price of the space if you need to, however too frequent changes will create a bad experience for the guests and we do not encourage hosts to change prices frequently. For more details, read our Community Guideline.

We understand that you love your space, and we all love it too. You can always update your available hours online on your dashboard’s calendar. For off working hours booking, you can set available hours for booking and a minimum booking hours if you need to in your dashboard as well.

Chupspace team will facilitate communication of both parties to reach a quick and fair solution. By booking through the platform, guests agrees cover in full any damages that they or their invitees caused during the booking, while hosts are responsible for basic cleanup and removal of trash. Alternatively, hosts can collect a refundable security deposit from the guests upon booking and the amount is claimable through from Chupspace in case any damages is done. If no disputes are risen from both parties within 48 hours after using the space, the security deposit will be automatically refunded to the guests.

Chupspace is a platform built on top of trust, communication and professionalism. The guests and hosts would require verification before they can list or book a space, in the form of profile picture, social profile and ratings, so that you know who you are dealing with. Chupspace acts as the middleman for transaction on both parties to create easy and secured transaction, communication and trust.

People come to Chupspace for various reasons, from hosting a birthday party for their children to having yoga classes. As a host, you have full control of how you want to rent your space, guests will send a request on their usage for you to approve. When you list a new space, you can choose what kind of activities that your space can do and set house rules before each usage.

We want it to be easy when you host, so we have providers up our sleeves to help you with equipment, catering, decoration and more. Once you accepted a booking, you’ll be able to access our database of vendors & suppliers that you can engage for your success. We have no extra charges on the hosts to engage vendors on our platform.

We understand you love your space, that’s why we verify the guests before they book your location. We do this so you can have peace of mind whenever hosting

When a booking is initiated through Chupspace, both users go into a legal agreement to compensate for any damages or losses made to their counterparts. Chupspace acts as a facilitator to ensure this occurs smoothly

Our booking system made it seamless for any booking to occur without needing the hosts and guests to be physically present in the space, allowing hosts to earn from underutilised spaces. If the guests insist to visit before booking, we will not be responsible for any damages or loss occurred on the visit.

The guests are verified before they place a booking. In extremely rare cases when the guests do illegal activity in your space, you will not be held responsible as long as the booking goes through Chupspace.

We’re building a healthy community with mutual respect, you’re responsible to inform the guests beforehand on overtime charges. Any overtime is charged 1.5 times hourly rate on default, this is to prevent any booking to affect other parties that have booked the location on another time

You can always set minimum hours for your space on the dashboard. You’re able to control how you rent your space while truly maximizing your space through hourly rental

Guests are charged the full amount upon booking a space through our payment provider. Hosts will receive the payment deducting any incurred fees in 24 hours after each use. Chupspace holds no booking fees and all monies will be held by a trusted licensed provider Stripe Inc. See more here

We make money only when you do. We take a small fee of 15% commission from the total booking fee as a processing fee to ensure your booking goes silky smooth.

You are responsible for cleaning and you’re able to charge an extra cost to cover the cleaning. Over the past 1000+ bookings through Chupspace, a short term rental for a few hours will usually not require deep cleaning and professionals are more likely to take care of your location than individuals

Need further assistance?

Send us an email by clicking the button below, or simply contact our live support

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