Last Updated: 22nd November 2019
This overview specifies the Fees owed by you and collected by Chupspace when Listing or Booking on the Platform, or using other Services is transacted through the Platform. It specifically identifies Fees owed by Guests, Hosts, and how Fees are paid to Chupspace.
The Fees Overview is part of and uses words and phrases defined in the Chupspace Services Agreement. All Users acknowledge and agree that all payments shall be made in accordance with this Fees Overview. If you have any questions about the Fees Overview, please contact us.
All Fees owed for the Booking will be presented prior to your acceptance, in which such acceptance will be subject to our Cancellation and Refund Policy. We may authorize a hold for the amount of the Fees to your credit card or other payment methods linked to your Account there is a request for a Booking. Once a Booking is accepted by a Host, the full amount of the fees will be charged to your Account. Fees include amounts ultimately paid to Hosts, and processing Fees payable to us. Host Fees will include the total amount for the hours Booked, and may include Cleaning Fees in their hourly rate or as a separate item (wherever applicable). Taxes will also be identified separately. If there is an update on a Booking, there will be adjustments made accordingly which may result in either additional amounts owed or a refund of amounts paid.
Once a Booking is completed, a service Fee of 15% is payable to Chupspace from the Hosts’ pay-outs as compensation to Chupspace for providing the Services and use of the Platform. The 15% is based on the subtotal for payment for Booking the Space for the agreed upon period including any required Host provided Additional Services, Cleaning Fees and Overtime Fees, if applicable (a “License Charge”) and is retained at the time a Host’s pay-out is initiated.
The pay-out amount is the License Charge minus any applicable Fees, Taxes, or Fines. Chupspace will initiate pay-outs to Hosts within 7 days after a Booking is completed and pay-outs to Hosts will depend on the Additional Service provided and agreed terms. We may withhold a pay-out if a dispute is initiated between a Guest and a Host, or as otherwise permitted by the Services Agreement. Pay-outs of Overtime Fees or for damages, or resulting from a dispute will be paid within a reasonable time after settlement of a dispute. Timing of a pay-out may also be modified where the Booking is updated, rescheduled, or cancelled.
Additional Services Fees
You may elect to use Additional Services when you Book a Space. Additional Services will be shown before you make a booking and provided solely by the host (e.g. projector rental, whiteboard rental, etc.). Fees for additional services will be added to the total of the booking fee and is subjected to processing fee and service fee.
Cleaning Fees. Cleaning Fees for a Booking may be included in the hourly rate or as a separate line item. Any cleaning Fees that are separately charged will be identified before you confirm a Booking.
Overtime Fees. Where you have exceeded the use limitations of a Space, additional Fees may apply. For overtime use of a Space, the Overtime Fees will be based on the hourly rate for the Space, at one and half times the scheduled rate, and will be billed in 30-minute increments. For over-intensive use of a Space (e.g., materially exceeding the agreed number of attendees), in our sole discretion we may impose an additional use charge. We may bill any Overtime Fees when first notified that the agreed-upon time for use was exceeded and may charge any payment method tied to the Guest’s Account. Any disputes relating to Overtime Fees are subject to the dispute resolution process identified in the Service Agreement.
Fines for Damages and Other Circumstances. While we try to avoid these situations, occasionally the terms or expectations of a Booking are not met and Fines may be owed by a user. This may be caused by damage to or misuse of a Space or Amenities, excess garbage left at a Space, violations of the Booking Agreement or the Community Guidelines, insufficient funds or unauthorized use of a payment account, or other claims. Where any Fines are owed, you agree that we may immediately charge any payment method linked to your Account.